You may have your Messaging Module now looks slightly different! To make navigation easier, we've grouped your messaging features into three main categories:

🔹 Broadcasts – Manage all one-time and recurring broadcast messages. You can now send messages to staff and departments in addition to guests. (More details below!)
🔹 Automations – Create advanced automated messages to improve your workflows. In addition to keyword-triggered responses, you can now send messages based on guest reservation status changes. (More details below!)
🔹 Logs – Your single source of truth for all messaging activity. Now, you can export message history as a CSV file for reporting and analysis. (More details below!)

🚀 New Features

1. Staff Broadcasts – Keep Your Team in the Loop

You can now send targeted messages to staff members or entire departments directly from the Broadcast tab. Whether it’s an emergency alert or a routine reminder, you can send one-time or recurring messages to keep your team informed.

📍 How to send a Staff Broadcast:
Navigation: Messaging > Broadcasts > Staff > Single or Recurring

1. Click "New Broadcast Message."
2. Give your broadcast a name.
3. Choose when to send it: Send Now or Schedule (for one-time messages) / Set a recurring schedule (for recurring messages).
4. Enter your message. 
5. Select staff members or departments to receive the message. (Staff without a mobile number will be greyed out.)

📌 Note: These messages will be sent from the usual Fetch notifications number. This is a notifications-only number so any responses will not be captured.

2. Reservation Status Automations – Smarter Guest Messaging

Now, you can automate messages based on changes to guest reservation statuses, enabling real-time communication throughout the guest journey.

✅ Example Use Cases:

• Automatically send digital keys after check-in.
• Deliver post-check-in instructions upon arrival.
• Send an NPS survey link after check-out.

📍 How to create a Reservation Status Automation:
Navigation: Messaging > Automation > Reservation Status

1. Click "New Automation."
2. Name your automation.
3. Enter your message. Use dynamic fields to personalise your message, hover over the infotip to check which fields you can utilise (e.g., {{FirstName}}).
4. Select the reservation status that will trigger this automation. (Only one status per automation.)
5. Choose the delay time before sending the message, after the reservation status changes.
6. Apply additional filters to further segment your messaging. (Messages will only be sent if the reservation matches these filters as well.)

3. Export Message History – Easy Data Access

By popular request, you can now export messaging history as a CSV file—perfect for incident investigation, reporting, and analytics.

📍 How to export Message History:
Navigation: Messaging > Logs > Message History

1. Click "Export."
2. Select a time frame and optional filters (e.g., send status or source).
3. Click "Download"—your CSV file will download directly to your device.

📌 Note: You can export up to 10,000 messages at a time. If your file hits the limit, narrow your timeframe or filters and run multiple exports.

🚀 We Want Your Feedback!

We built these features based on your input, and we’re excited to keep improving! Let us know what else you’d like to see—your feedback helps shape the future of Fetch.

Enjoy the new updates, and happy messaging! 💬✨

UpdateYou ask & we deliver - our itineraries module has received a booster!

Fetch's Itineraries allow you to create customized itineraries for each guest to manage their stay experience, and send them custom reminders when it comes time for their activities. Now, you can further stay on top of their stay experience by:

1. Setting internal reminders for itinerary activities

Ensure that staff does not forget when a guest has an activity coming up by setting up email or SMS notifications to be sent to their email before a guest's activity. You can even specify the duration before the activity that the staff receives a notification.

2. Email itineraries to any email directly

Send full guest itineraries to any staff, vendor or guest email to ensure everyone is on board with the plan!

3. See if the itinerary has been shared with the guest already

A green little "mail" will now indicate if you have already shared the itinerary with the guest & when opening the itinerary you will also be able to see it immediately.

Properties with Itineraries enabled can find the new features live on their dashboard.

If you are interested to try out Itineraries for your property, comment your property name in the comment field below and we'll reach out to set it up for you!