We understand the importance of allowing different positions within your hotel to access certain modules or functionalities within the platform to avoid costly mistakes in guest communication and to enable everyone to complete their job.

This is why we launched new user roles! 

If you want some of your team members to not be able to interact with guests, yet still close or create tickets you can now select user roles for them. 

No Login: Only receive notifications, no login access to the dashboard

Restricted: They cannot access the settings, but they can interact with guests & manage tickets

Internal: Any guest communication feature is disabled, only internal tickets can be closed & responded to

Full: All Access - for a given property

Read up on it here: Fetch Handbook.

We have launched our Purple Cloud Integration!

From today on it is easy to import your guests from Purplecloud directly into Fetch & manage their communication & tasks.

Now you can seamlessly import text responses into your housekeeping software with the click of a button

If you are curious how it works or want us to activate it for you - reach out to [email protected].

You can now use guest info in message templates!

When creating a new message template, you will be able to insert variables so that for repeatedly used fields you will no longer need to edit the message, but it will automatically be inserted.