Hey Fetch World! We just implemented a seamless way to give us your Fetch wishlist ✨ 

Here at Fetch, we like to think the world revolves around providing excellent user experiences. The key to making that go off without a hitch? 

Feature Requests! (aka your very own Fetch wishlist)

We are happy to announce that Feature Requests at Fetch are now easier than ever! 

So let the entire Fetch Team know what is on your wishlist with our fresh new Announcekit integration. 

👀 How does it work? Let's take a quick look:

1. Press the Bell 🔔

Click on the Bell icon on the upper right corner of Fetch

2. Select "Suggest Feature"	3. Select "Create Idea"
Click on the purple "Suggest Feature" button	Click on the blue "Create Feature Request" button or upvote other ideas that have been created

4. Finally, share your Idea!

Jot down a high-level overview of your idea!

And presto! Your new Feature Request is shared with the Fetch team so that we can get it done for you!

Managing Guest Itineraries has never been easier! 📅

We're excited to announce a brand new feature available on the Fetch Platform - Itineraries! Now you can easily manage guest itineraries, send SMS reminders, and see everything about the guest stay in one place.

It's super easy and intuitive to use, eliminating the need for Post-it notes and other tools to keep track of reservations. With our Itineraries feature, you can quickly and easily email the guest their upcoming reservations, as well as all the details of their stay.

This feature is sure to save you a ton of time and help you better manage your guests' stays. So why not give it a try? 

You can reach out to [email protected] and we will be able to set it up for you.

We're here to make sure you get the most out of the Fetch Platform.

You can now access upcoming reservations (up to 30 days out) when creating tickets and itineraries to plan your guests' stay in advance. 

Please note, that for this feature currently, you will need a Maestro integration & the itineraries module activated. If you are interested in using it, please reach out to us and we will set it up.

See all previous conversations with the guest whenever you want to respond 🤗

Having access to the full message history between your team and your guests can be a powerful tool when solving tickets. With Chat History under tickets, you can easily see all the messages that have been sent between your team and the guest, allowing your team to quickly get all the context they need to solve a ticket.

This feature not only helps you solve tickets faster, but it also ensures the best experience for your guests. Knowing the past conversation helps you understand the needs of your guests and better serve them.

We hope this new feature will help you streamline your customer service and ensure the best experience for your guests.

If you have any questions about Chat History under tickets, please reach out to our support team via [email protected]. We are happy to help.

We understand the importance of allowing different positions within your hotel to access certain modules or functionalities within the platform to avoid costly mistakes in guest communication and to enable everyone to complete their job.

This is why we launched new user roles! 

If you want some of your team members to not be able to interact with guests, yet still close or create tickets you can now select user roles for them. 

No Login: Only receive notifications, no login access to the dashboard

Restricted: They cannot access the settings, but they can interact with guests & manage tickets

Internal: Any guest communication feature is disabled, only internal tickets can be closed & responded to

Full: All Access - for a given property

Read up on it here: Fetch Handbook.

We have launched our Purple Cloud Integration!

From today on it is easy to import your guests from Purplecloud directly into Fetch & manage their communication & tasks.

Now you can seamlessly import text responses into your housekeeping software with the click of a button

If you are curious how it works or want us to activate it for you - reach out to [email protected].

You can now use guest info in message templates!

When creating a new message template, you will be able to insert variables so that for repeatedly used fields you will no longer need to edit the message, but it will automatically be inserted.