See all previous conversations with the guest whenever you want to respond 🤗

Having access to the full message history between your team and your guests can be a powerful tool when solving tickets. With Chat History under tickets, you can easily see all the messages that have been sent between your team and the guest, allowing your team to quickly get all the context they need to solve a ticket.

This feature not only helps you solve tickets faster, but it also ensures the best experience for your guests. Knowing the past conversation helps you understand the needs of your guests and better serve them.

We hope this new feature will help you streamline your customer service and ensure the best experience for your guests.

If you have any questions about Chat History under tickets, please reach out to our support team via [email protected]. We are happy to help.