We understand the importance of allowing different positions within your hotel to access certain modules or functionalities within the platform to avoid costly mistakes in guest communication and to enable everyone to complete their job.

This is why we launched new user roles! 

If you want some of your team members to not be able to interact with guests, yet still close or create tickets you can now select user roles for them. 

No Login: Only receive notifications, no login access to the dashboard

Restricted: They cannot access the settings, but they can interact with guests & manage tickets

Internal: Any guest communication feature is disabled, only internal tickets can be closed & responded to

Full: All Access - for a given property

Read up on it here: Fetch Handbook.